An increasing number of banks in the UAE are using heavy-handed tactics to collect debts, even when the sums involved are as little as Dh16, customers say. Meanwhile, the banks say it is happening because the country has no real structure for collecting bad debts.
Junaid Malik thought that it happened only to those who had lost their jobs and could no longer afford to pay off debt.
But earlier this month, after missing his monthly credit card payment, he received the call – a collections agent from his bank threatening him with jail if he did not immediately pay what he owed.
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