Few UAE banks score high for customer service | GulfNews.com:
"The overall level of customer service provided by banks in the UAE has improved slightly since last year, but a lot has to be done to meet consumer expectations, a new benchmarking index showed.
Ethos consultancy’s latest Bank Benchmarking Index (BBI) revealed that the number of banks that scored high, or more than 80 per cent, this year has dropped from 12 to 7. The banks’ overall average score has improved by only .65 per cent.
According to the report, furnished to Gulf News ahead of the announcement of the full results, the banking industry still needs to work more on several areas, such as cross-selling of products, providing further assistance and contacting customers within 48 hours of submitting a query on the bank’s website."
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