Emirates airline steps up refund process to deal with 500,000 requests - Arabianbusiness

Emirates airline steps up refund process to deal with 500,000 requests - Arabianbusiness:

Emirates airline said it is working on increasing its online capabilities to deal with nearly half a million refund requests from customers since the outbreak of the Covid-19 pandemic.

Emirates president, Sir Tim Clark, said the company is “dipping into our cash reserves” to process the refunds, and made a commitment to have the current backlog cleared by August.

Before the pandemic, Emirates said it processed an average of 35,000 refund requests in a month. That figure has soared by over 300% to 150,000 per month.